At Chicstylesz, operated by Valorpeak Innovations, we want every piece you choose for your wardrobe to arrive in the condition you expect. Whether you are shopping for everyday clothing or something selected for a particular occasion, we understand that sometimes an item may need to be returned. This Return and Refund Policy explains the conditions, process, and timelines that apply when requesting a return or refund. In this policy, “we,” “us,” and “our” refer to Valorpeak Innovations, while “you,” “your,” and “user” refer to our customers and website users. By placing an order through our website, you acknowledge and accept the terms stated below. 

Return Eligibility 

• Products must be unused, unworn, unwashed, and returned in their original condition with all tags, labels, and packaging intact. 
• All original tags, labels, boxes, and packaging materials must accompany the product when it is returned. 
• Garments that show signs of wear, washing, cleaning, alteration, modification, or other use will not qualify for a return. 
• Return requests must be raised within 48 hours of the order being delivered. Customers must contact our customer support team within this specified period to request a return. 
• Any product that fails to satisfy the conditions mentioned above may be declined for return. 
   

Return Request Procedure 

Step 1: Submit Your Return Request 

Send an email to valorpeaki@gmail.com requesting a return. Please include your Order ID along with a clear explanation of the reason for returning the product. 

Step 2: Provide Relevant Images 

For products received in a damaged, defective, or incorrect condition, include clear photographs that visibly show the concern. This will help our team review the request efficiently. 

Step 3: Await Return Instructions 

After reviewing your request and confirming its eligibility, we will provide the necessary instructions for completing the return process. 

We retain the right to reject a return request if the product or request does not comply with the conditions specified in this policy. 

Refund Process and Timeline 

After the returned product reaches us, our team will examine the item to verify whether it satisfies the applicable return requirements. Following the inspection, we will communicate whether your refund request has been accepted or declined. Once approved, the eligible refund will be issued to the original payment method used for the purchase within 5–7 business days. You will receive a confirmation email after the refund transaction has been successfully completed. 

Partial Refund Conditions 

If a returned product meets only some of the required return conditions, such as having minor damage or missing original packaging, we may consider providing a partial refund. Any such partial refund will be determined at our discretion after reviewing the condition of the returned item. 

Damaged, Defective, or Incorrect Items 

If the clothing item delivered to you arrives damaged, has a manufacturing defect, or differs from the product you ordered, please submit your return request within 48 hours of delivery. To support the review, send clear photographs or videos displaying the issue to valorpeaki@gmail.com. This information will allow our team to assess the concern and proceed with the appropriate resolution. 

Need Assistance? 

For questions regarding returns, refunds, eligibility, or the return procedure, you may contact our customer support team at valorpeaki@gmail.com. We will be available to assist you with the information required to proceed. 

Thank you for choosing Chicstylesz. We appreciate the confidence you place in us and remain committed to making every clothing purchase a pleasant experience.